We offer a voluntary 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your item.

Returned items must be unused, unworn, and in their original condition. To start a return, please contact us with your order details and we will guide you through the process.

For more information, please refer to our Refund Policy.

Material information is based on supplier specifications and available documentation. While many of our jewelry pieces are described by suppliers as sterling silver, stainless steel, or similar metals, we do not independently test the exact material composition.

Individual reactions to metals can vary. Even materials commonly considered skin-friendly may cause irritation or allergic reactions in some individuals.

If you have known allergies or sensitive skin, we recommend contacting us before purchasing or avoiding prolonged skin contact with the product.

We currently do not offer worldwide shipping.

We ship within Germany and to selected European Union countries using DHL parcel shipping.

Shipping costs vary depending on the destination country and order value. In some cases, we may partially or fully cover shipping costs for orders above a certain value. The exact shipping fee applicable to your order will always be shown clearly at checkout before purchase.

If your country is not available at checkout, shipping to that destination is currently not offered.

Oh yeah! At Elyvora, we love to occasionally spoil our customers.

From time to time, orders may include small complimentary items such as stickers, notes, hair accessories or similar surprises. These items are added voluntarily as a gesture of appreciation and are not guaranteed, not part of the purchased product, and not claimable.

Free items may vary depending on availability and are subject to change at any time.