Shipping policy
Shipping costs
All shipments are sent with DHL.
| Destination | Order value | Shipping cost |
|---|---|---|
| Germany | under €49.00 | €3.30 |
| Germany | from €49.00 | free |
| France, Italy, Netherlands, Poland, Spain | under €49.00 | €9.50 |
| France, Italy, Netherlands, Poland, Spain | from €49.00 | free |
We currently only ship to the countries listed above. The exact shipping cost is shown in your cart and at checkout before you place your order.
As a small business under § 19 UStG, we do not charge VAT. All prices shown are final prices plus the shipping costs listed above.
Delivery times
- Germany: 4–7 business days (1–2 business days processing + 2–4 business days delivery)
- EU countries listed above: 3–10 business days (1–2 business days processing + 2–8 business days delivery)
The delivery period starts the day after payment is received (for payment in advance) or the day after the order is placed (for all other payment methods). If the last day of the delivery period falls on a Saturday, Sunday or public holiday at the place of delivery, the next business day applies.
Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking link.
Questions
If you have any questions about your delivery, please contact us at elyvora.info@gmail.com. Information on returns can be found in our Refund Policy.