FAQ
Shipping
Where do you ship to?
We ship to Germany, France, Italy, the Netherlands, Poland and Spain.
How much does shipping cost?
Germany: €3.30, free from €49. France, Italy, Netherlands, Poland and Spain: €9.50, free from €49. All details can be found in our Shipping Policy.
How long does delivery take?
Germany: 4–7 business days. Other EU countries: 3–10 business days (including 1–2 business days processing time).
Can I track my order?
Yes. All orders are shipped with DHL. As soon as your order has shipped, you will receive an email with a tracking link.
Returns
Can I return my order?
Yes, you have a 14-day right of withdrawal from the day you receive your order. You can simply use the “Withdraw contract” button at the bottom of our website or send us an email. All details and the withdrawal form can be found in our Refund Policy.
Who pays for return shipping?
Return shipping costs are borne by you. If your item is damaged, defective or incorrect, we cover the return costs.
When will I get my refund?
We refund your payment, including the original standard shipping costs, within 14 days of receiving your withdrawal – at the latest once we have received the item back or you have provided proof of return.
Payment
Which payment methods do you accept?
Credit and debit cards, Shop Pay, PayPal and further methods shown at checkout.
Do you charge VAT?
As a small business under § 19 UStG, we do not charge VAT. All prices are final prices plus shipping.
Materials & skin compatibility
What is your jewellery made of?
You can find the material of each piece in its product description. We do not manufacture our jewellery ourselves – material information is based on the details provided by our manufacturers and is given to the best of our knowledge.
I have sensitive skin or allergies – what should I do?
Skin tolerance varies from person to person, so irritation or allergic reactions (e.g. to nickel) cannot be completely ruled out. We recommend wearing new jewellery for a short time first to see how your skin reacts. If any irritation occurs, remove the jewellery and consult a doctor if necessary. More details can be found in our Terms of Service (section 13).
Contact
How can I reach you?
Email us at elyvora.info@gmail.com or use our contact form. We usually reply within 1–2 business days.